Privacy Policy
HOW NEW FRONTIERS THERAPY HANDLES YOUR PERSONAL INFORMATION WHEN YOU VISIT OUR WEBSITE
This section of our Privacy Policy explains how we handle your personal information which is collected from our website: www.newfrontierstherapy.com.au.
This Privacy Policy applies to your use of our website and the use of any of the facilities on our website.
Collection
When you use our website, we do not attempt to identify you as an individual user, and we will not collect personal information about you unless you specifically provide this to us.
Sometimes, we may collect your personal information if you choose to provide this to us via an online form, online booking system, or by email, for example, if you:
• submit a general enquiry via our contact page;
• submit an appointment through our online booking system;
• register to receive eNewsletters; or
• send a written complaint or enquiry to the practice owner.
When you use our website, our Internet Service Provider (ISP) may record and log for statistical purposes the following information about your visit:
• your computer address;
• your top level name (for example., .com, .gov, .org, .au etc.);
• the date and time of your visit;
• the pages and documents you access during your visit; and
• the browser you are using.
Our web-site management agent may use statistical data collected by our ISP to evaluate the effectiveness of our website.
Cookies
A "cookie" is a device that allows our server to identify and interact more effectively with your computer. Cookies do not identify individual users, but they do identify your ISP and your browser type.
This website uses temporary cookies. This means that upon closing your browser, the temporary cookie assigned to you will be destroyed and no personal information is maintained which will identify you at a later date.
Personal information such as your email address is not collected unless you provide it to us. We do not disclose domain names or aggregate information to third parties other than agents who assist us with this website and who are under obligations of confidentiality. You may be able to configure your browser to accept or reject all cookies and to notify you when a cookie is used. We suggest that you refer to your browser instructions or help screens to learn more about these functions. However, please note that if you configure your browser so as not to receive any cookies, a certain level of functionality of the New Frontiers Therapy website and other websites may be lost.
Links to third party websites
We may create links to third party websites. We are not responsible for the content or privacy practices employed by websites that are linked from our website.
Use and disclosure
We will use any personal information collected via our website in accordance with our Privacy Policy.
Our full Privacy Policy (which details how New Frontiers Therapy uses and stores all personal information) is emailed to all participants/clients, along with a link to our Service Agreement, before commencing services with us. At New Frontiers Therapy, we are also fully committed to the safety and wellbeing of children and young people; this commitment is outlined in our Child Safety & Wellbeing Code of Conduct & Policy. Please contact us if you would like a copy of these documents.
Power Diary
The security and privacy of your data is our top priority. That’s why we manage all Participant/Client data through Power Diary. Power Diary is ISO 27001-certified practice management software and strictly adheres to privacy regulations, including The Privacy Act (AU), HIPAA (US), GDPR (UK & EU), PIPEDA (CA), POPIA (ZA) and CCPA (US, California). Power Diary is externally audited on an annual basis to maintain ISO 27001 status, which we believe is essential for the protection of health data. Choosing software that meets the highest standards for information security management is part of our commitment to you.